Removalists
Built for removalists and moving crews
Quoting a move blind is a coin flip. Customers undercount boxes, forget the second flight of stairs, leave out the upright piano. You either pad the price and lose the job, or under-quote and eat the loss. We build the website, inventory engine, and dispatch CRM that turns every enquiry into a costed, deposited, scheduled job.
Quotes guessed at, jobs run on memory, reviews chased after the fact
Phone rings at 7:14am. Someone is moving in two weeks, three-bedroom townhouse, maybe a study, she's not sure about the garage. You ask the questions you always ask, scribble on the back of a job sheet, and promise a quote by lunch. By lunch you've done another inspection, dropped a piano in Belconnen, and the quote sits half-written in your ute.
The site has a form. The form asks for name, email, and move date. It does not ask about stairs, parking distance, fragile items, or whether the lift in the apartment block is booked. So every quote starts with a phone call you didn't budget for, and every job starts with a surprise the crew didn't budget for.
The crew arrives on the day with a printed run sheet that lists the address and a phone number. No inventory. No photos of the access. No note that the customer mentioned a marble dining table. They wrap what they see, load what fits, and hope the truck is the right size. Damage gets reported on a paper form that lives in the glovebox until someone remembers to scan it.
After the move, the customer is exhausted and unpacking. You mean to ask for a Google review. You mean to ask if their real estate agent needs a regular removalist. You mean to follow up the corporate relocation lead from last Tuesday. The week resets and none of it happens.
A guided inventory site, a quoting engine, and a dispatch CRM that runs the whole job
We build the public website and the back-of-house system as one product. Customers self-serve a detailed inventory that produces a real quote. Crews work off mobile job sheets with checklists and damage capture. Repeat clients (agents, property managers, corporate accounts) get their own portal. You sign jobs off from a phone.
Core build for removalists
- +Guided inventory questionnaire (rooms, large items, fragile, packing)
- +Access questions (stairs, lift booking, parking distance, long carries)
- +Distance and travel-time pricing pulled from address pairs
- +Instant quote with deposit checkout and signed terms
- +Crew dispatch board with capacity, vehicle, and job stacking
- +Mobile job sheet, inventory checklist, and photo damage capture
- +Pre-move SMS and call confirmation, 48 hours and 24 hours out
- +Post-move review request to Google, Product Review, and Word of Mouth
- +Referral programme for past customers and partner agents
- +Property manager, agent, and corporate account CRM with repeat-booking
Recurring care
We hold the build on a monthly retainer. That covers the website, the quoting engine, the dispatch board, the mobile job sheet, every automation, hosting, and the changes you ask for as the business shifts. Peak season hits, you want to add a packing-only product, you sign a corporate account that needs custom invoicing: that work sits inside the retainer. You do not get a quote every time the business changes shape.
From enquiry to invoice without a clipboard in sight
A lead lands on the site at 9pm on a Sunday. She works through the inventory: three bedrooms, one with a king bed and mirrored wardrobe, a study with a standing desk, a fridge that will not fit through the standard door. She ticks the stairs box, notes the parking is on a 20-metre carry, and books a Saturday slot. The quote runs, the deposit goes through Stripe, and the job lands on Monday's dispatch board with everything attached.
Thursday afternoon, the crew lead opens the job on his phone. He sees the inventory, the access notes, the customer's mobile, the route, and the agreed start time. The system has already sent the customer a confirmation SMS and a reminder call script for Friday morning. He flags that he wants a second trolley for the fridge and the office sends one out with the truck.
Saturday morning, the crew checks items off the inventory as they load. A photo of a small scuff on a sideboard gets logged against the job with a timestamp and a customer signature on the spot. The truck weighs in on the way out, the offload happens, the customer signs digital completion, and an invoice fires by email before the truck leaves the kerb.
Monday, the system asks for a Google review and offers a referral code. The real estate agent who recommended you gets a thank-you and a private link to book her next vacate clean. The corporate account from last quarter triggers a quarterly check-in. You spend the morning quoting, not chasing.
Before you brief us.
How accurate is the online inventory quote compared to an in-home inspection?
Close enough that you can quote with confidence on standard residential moves and only book inspections for the genuinely complex jobs. The questionnaire walks customers through rooms, large items, fragile categories, packing needs, and access (stairs, lift, parking distance, long carry). Cubic-metre estimates come from your own item library, which we tune over time using completed-job data. If a quote needs human review, the system flags it for you instead of sending it. Customers see a clear price, you see the assumptions, and disputes drop.
Can the crew work the job sheet offline if there is no signal at the property?
Yes. The mobile job sheet caches the inventory, access notes, photos, and damage forms locally and syncs when the crew gets signal again. Photos taken at load and unload, signatures, and checklist ticks all queue up and push when the device reconnects. The crew lead does not need to think about it. Nothing is lost if the basement is a dead zone or the truck is parked between two apartment blocks. The office sees updates as soon as they sync, which is usually within a minute of leaving the property.
Does this work for property managers and real estate agents who book us repeatedly?
It does, and it is one of the higher-leverage parts of the build. Repeat clients (agents, property managers, corporate HR, relocation companies) get their own portal with saved billing, approved rate cards, multi-property scheduling, and consolidated monthly invoicing. They book a vacate move from a property listing in two minutes. You see the pipeline of bookings from each account, last contact, average job value, and any open invoices. Renewals and quarterly check-ins are scheduled by the CRM, not by your memory.
How do you handle damage claims and disputes?
Every job has a damage log that the crew captures on the day, with photos, timestamps, location on the job, and customer acknowledgement at the point of capture. Pre-existing damage gets photographed before loading. If a claim comes in later, you open the job and the evidence is already there: what was logged, what was signed, what condition each flagged item arrived in. Insurance forms pre-fill from the job record. Most disputes resolve in one phone call because there is no longer an argument about what happened.
We already use Xero and a separate scheduling tool. Do we have to throw them out?
No. The build is the website, the quoting engine, the dispatch CRM, and the mobile job sheet. Xero stays where it is and the system pushes invoices, payments, and customer records into it. If your scheduling tool is working, we either keep it and feed jobs across, or we replace it inside the dispatch board if that is cleaner. The point is not to add another tab to your day. The point is to have one place where a quote becomes a job becomes an invoice, and to let the tools you already trust keep doing their part.
Pick a time. Talk to us.
Fifteen minutes. We scope the right first move. No pitch deck.
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