Automotive

Auto Repair

Built for mechanics and auto repair shops

Your shop runs on phone calls, paper job cards, and reminders that never get sent. Customers want to book online, approve quotes from their phone, and see what you found under the bonnet. We build the booking, quoting, and reminder system that keeps your bays full and your front desk quiet.

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THE SHAPE OF THE DAY

_Why the phone never stops ringing._

Your front desk takes the same three calls all day. Can you fit me in Thursday. How much for a logbook service on a 2018 Mazda. Did you find anything else when you had it on the hoist. Each call pulls a tech off a job or a service advisor away from a customer at the counter.

Meanwhile, the customer wants to book at 9pm from the couch. They want to see the brake pad photos before they say yes to the extra work. They want a reminder when the next service is due, not a guess six months later.

The gap between how customers want to deal with a workshop and how most workshops still operate is widening every year. Fleet customers feel it first. They will move their book to the shop that gives them a portal and a loyalty rate without asking.

You do not need a new workshop tool. You need a booking layer, a quoting flow, and a reminder engine that sits on top of the work you already do well.

The build

_What we ship for your workshop._

We build a booking and customer system that runs your shop without owning your day. Customers pick vehicle type, service, and slot online. Quotes go out by SMS and come back approved. Inspection photos and reports land in a portal each customer can revisit. Reminders fire when the next service is due. Fleet accounts get loyalty pricing built in.

Core build for auto repair

+Online booking with vehicle type and service category filters
+SMS quote approval flow with one-tap accept or reject
+Customer portal for inspection photos, reports, and invoices
+Service reminder automation tied to last service date and kilometres
+Fleet account loyalty tier with custom rates and reporting
+Mobile-first website with clear service menu and trust signals
+Workshop calendar that blocks bay capacity and tech availability
+Review request automation triggered after vehicle pickup

Recurring care

We keep the system honest after launch. Monthly retainer covers booking flow tuning, SMS template updates, portal feature additions, and quarterly reviews of reminder timing against your service mix. We watch for booking drop-offs, quote approval delays, and reminder open rates. We adjust the loyalty tiers as your fleet book grows. You get a single point of contact and a fixed monthly scope so the work compounds rather than stalls.

How it runs

_A week in the workshop after launch._

Monday morning starts with a clean calendar instead of a stack of voicemails. Bookings came in over the weekend through the website. Each one shows vehicle, service, and the customer's notes. Your service advisor checks the day, prints the job cards, and walks to the first bay.

Mid-morning, a tech finishes an inspection on a Hilux. They photograph the worn brake pads and a leaking shock, write three lines of notes, and push the report. The quote builds itself from the parts you flagged. The customer gets an SMS at the cafe two suburbs over and taps accept while their coffee cools. Parts get ordered before lunch.

Thursday afternoon, the reminder system sends fifteen SMS prompts to customers whose logbook service falls due in the next fortnight. Six book within the hour. Two reply with questions that land in your inbox. None of them needed a phone call from your team.

Friday evening, a fleet manager logs into their portal. They see every vehicle in their book, the last service date, and the next due date. They book three utes for the following Tuesday in under a minute. The loyalty rate applies automatically. You close the shop knowing next week is already half full.

Common questions

Before you brief us.

Can customers book online without calling the shop?

Yes, and that is the point. The booking flow asks for vehicle make and model, service type, and preferred slot. It checks bay availability and tech skills in the background. The customer gets a confirmation SMS and an entry in your calendar. If a job needs a phone call first, you can flag certain service types as quote-only so the customer requests a callback instead of locking a slot.

How do SMS quote approvals work?

After inspection, you build the quote in your workshop tool or our portal. The customer receives an SMS with a secure link showing line items, parts, and total. They tap accept or reject. Approvals push back to your calendar and parts list. Rejections trigger a follow-up template asking what would help. The whole loop stays on the phone, so customers do not need an app or login.

What happens with the photos and inspection reports?

Photos and reports upload to a per-customer portal tied to their vehicle. Each visit becomes a record they can revisit, share with a partner, or send to an insurer. The portal also stores past invoices and service history. Customers who lose paperwork stop calling the front desk for copies, which clears your phone for booking calls.

How do service reminders avoid feeling like spam?

Reminders use last service date, kilometres logged, and the service type to time the next prompt. A logbook service reminder lands close to the due date, not six months early. The SMS is short and links to the booking flow with the vehicle pre-filled. Customers can reply STOP at any time. We review open and book rates each quarter and adjust the cadence if a vehicle category is firing too often.

Book directly

Pick a time. Talk to us.

Fifteen minutes. We scope the right first move. No pitch deck.

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